Refund policy

Cancellation Policy

If you need to cancel an order, please contact us as soon as possible. Approved cancellations are subject to a 10% cancellation fee, which helps cover non-refundable payment processing fees charged by our payment provider.

Cancellation requests can only be honored before your order has been processed and shipped. Once you receive a shipping confirmation email, your order has entered fulfillment and can no longer be canceled.

This policy applies to all orders, including in-stock items, pre-orders, and backorders.

To request a cancellation, please contact our customer support team with your order or confirmation number using our Contact Us page or by emailing us at TheGreatHaulTCG@gmail.com. We'll review your request and let you know if your order is still eligible for cancellation.

Return Policy

At The Great Haul TCG, customer satisfaction is our priority. If you're not completely satisfied with your purchase, eligible items may be returned within 10 days of the delivery date.

Eligible Returns

To qualify for a return, all items must be in their original condition and include any original packaging.

Sealed Products

  • Booster packs

  • Booster boxes

  • Elite Trainer Boxes (ETBs)

  • Collection boxes

  • Tins

  • Any other factory-sealed products

These items must remain unopened, unused, and factory sealed. Returns cannot be accepted for products with broken or removed seals.

Single Cards

Because trading cards are collectible items, returns for individual cards are only accepted if:

  • You received the wrong card.

  • The card's condition differs significantly from the listing.

  • The card arrived damaged due to our handling or packaging.

Cards that have been played, removed from their protective sleeve or top loader, altered, or damaged after delivery are not eligible for return.

Graded Cards

Graded cards may only be returned if they were received incorrectly or arrived damaged. The grading slab must remain unopened, untampered with, and free from cracks or other damage.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or unsealed products

  • Products showing signs of use or wear

  • Cards or slabs altered after delivery

  • Items damaged by the customer

  • Clearance, final sale, or otherwise marked non-returnable items

How to Start a Return

To request a return, please contact our customer support team within 30 days of delivery. Include:

  • Your order number

  • A description of the issue

  • Clear photos of the item (when applicable)

Once your request has been reviewed and approved, we'll provide return instructions and a Return Merchandise Authorization (RMA). Returns sent without prior approval may be refused.

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please note that your financial institution may require several business days to process and post the refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. We'll work quickly to resolve the issue by offering a replacement, exchange, or refund when appropriate.